COVID-19 UPDATE

Effective August 2021, we will begin to allow clients back into our facility.  The process of the new plan is outlined below:

• Upon arrival, remain in your car and call the clinic to let us know that you have arrived in our parking lot.
• If you would like to accompany your pet inside, you should still call us on arrival and wait in your car until a staff member can escort you directly into an exam room with your pet.
• Each pet can be accompanied by ONE family member. Our exam rooms are small and do not allow us to be six feet apart.
• For end of life care, we will try to remain outside to accommodate your entire family. We ask that everyone still wears a mask, even outside.
• Masks will be required REGARDLESS of COVID-19 vaccine status. All Lake County Veterinary Clinic employees will remain masked.  THE MASK MUST COVER YOUR NOSE AND YOUR MOUTH.  If a mask is not worn properly, we will ask you to fix your mask.  If you are unable to fix your mask properly, your appointment will be moved outside.
• If you do not have a mask, please let staff know by phone and we will supply you with one.
• If your pet is sick or injured and needs extensive treatment or diagnostic work such as

x-rays or lab tests, we may request that you wait in your car or leave them at the clinic until they have been treated.

• At the end of your appointment, a staff member may request that you return to your car for check-out to avoid congestion in our lobby and exam rooms.
• If you are only picking up medications or food, please remain outside and a staff member will assist you.

Please remember we are all trying our best to keep everyone safe and ensure the health of our clinic so we can continue to serve you and your pets.  If you are not comfortable with our new Covid-19 plan, we can continue to provide you with curbside service.